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Members Access

partner Roman Enchantment

partner Roman Enchantment

partner Roman Enchantment

partner Roman Enchantment

partner Roman Enchantment

partner Roman Enchantment

partner Roman Enchantment

Partner Roman Enchantment

partner Roman Enchantment


Faqs

How can I book a room?
any room
It's very simple: just choose the date, fill the booking form in and send it. Then carry out payment clicking on "PAY NOW TO BOOK" button...

What are the payment procedures?
inside city ring (GRA)
You have to pay directly on website at least 10 days before check-in. If you book less than 10 days before no refund is provided.

What about other expenses?
No other expenses are requested but booking amount and accommodation fee, unless you arrive after ordinary check-in time (06.00pm - 10.00pm): in this case you will be requested to pay 20€ at your arrival. If you are sure in advance to arrive after 10.00pm you can pay when booking (just follow the reservation form procedure).

What about unforeseen events before leaving?
from/to airports
Unfortunately we won't give your money back if we are not noticed at least 10 days in advance: if you notice us about your troubles 10 days in advance you'll be refunded 97% (3% is taken for bank commission). Percentages are referred to full amount.

Is it possible to drop luggage before check-in time?
luggage drop
Usually it's possible, even if it's not granted! Call us a couple of days in advance to remind us and let us manage for it, a solution is always possible. We remind you that in case of early check-in you will drop luggage and take keys: then you ought to exit and visit the City. Access to the room is anyway from 6pm onward.

Is it possible to carry out on line check-in?
Yes, just click the button "Quick check-in" in "Booking" page. You will be requested to send clear photos of you documents by email or better Whatsapp (number is available on "Contact" page).

Can you provide for anticipated check-in on the spot?
Check-in time is between 06.00pm and 10.00pm: you can ask and we will try to satisfy you, but it is not granted due to staff availability. Early check-in, if possible, has no extra charge. Anyway the room will be available from 06.00pm on.

Do you accept credit card payments on site?
Yes, of course! but a little over charge is requested: 3%: e.g. if you have to pay 88€ you will transfer 88+2.64=90.64€.

Are underage admitted?
bed and bath
Only if accompanied by adult and at least 12 y.o.

I've got my pet: can I bring it with me?
Unfortunately we don't accept pets or animals.